Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [VELZO HAVEN]. These Terms of Service govern your use of our website, products, and services. By accessing our website, creating an account, or placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website or purchasing our products.

1. Account Terms

You may browse our website without creating an account. Certain features may require you to create an account or provide personal information.

When creating an account, you agree to:

  • Provide accurate and current information.

  • Keep your account information up to date.

  • Keep your login credentials confidential.

  • Be responsible for activity conducted through your account.

  • Notify us promptly if you believe your account has been accessed without permission.

You must not use another person's account or provide false or misleading information.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

Prices, discounts, promotions, and product availability may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to obvious pricing errors or applicable corrections.

Depending on the products and applicable requirements, displayed prices may include applicable taxes. Any applicable shipping or additional charges will be communicated during checkout where reasonably possible.

We may accept payment methods made available through our website, which may include:

  • Credit or debit cards

  • UPI

  • Net banking

  • Digital wallets

  • Cash on delivery, where available

  • Other payment methods offered at checkout

Payments may be processed by third-party payment providers. We do not normally store complete payment-card details ourselves.

If a payment fails, is reversed, or cannot be verified, we may cancel or place the relevant order on hold.

3. Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, colours, sizes, and other information displayed on our website are accurate and up to date.

However, product colours may appear slightly different depending on your device, screen settings, lighting, or photography.

We do not guarantee that every product description, image, specification, or other website content will always be completely error-free.

If we discover a material error relating to a product, price, description, or availability, we may contact you and provide an appropriate resolution, including cancellation where necessary.

4. Order Acceptance

Placing an order through our website does not automatically guarantee that the order will be accepted.

After you place an order, you may receive an order confirmation acknowledging that we received your request. This does not necessarily mean that the order has been finally accepted or that the product is available for dispatch.

We may refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Pricing or listing errors

  • Payment problems

  • Suspected fraud or unauthorised activity

  • Incorrect or incomplete customer information

  • Delivery restrictions

  • Violation of these Terms

  • Other legitimate operational or legal reasons

If we cancel an order after payment has been received, we will arrange an applicable refund through the original payment method or another appropriate method.

5. Shipping and Delivery

We aim to process and dispatch accepted orders within [3-4 Days] business days unless otherwise stated on the product page or during checkout.

Delivery times depend on factors including:

  • Delivery location

  • Shipping method

  • Courier availability

  • Product availability

  • Weather or natural events

  • Public holidays

  • Transportation disruptions

  • Other circumstances outside our reasonable control

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the applicable shipping provider, delivery may be affected by circumstances outside our direct control.

Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

For further information, please refer to our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Depending on the product and circumstances, eligibility may require that:

  • The return request is made within the specified return period.

  • The product is unused and in eligible condition.

  • Original packaging, tags, accessories, or other included items are retained where applicable.

  • The product has not been damaged, altered, misused, or excessively handled.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as reasonably possible with your order details and supporting photographs or videos where appropriate.

For complete information about eligibility, return shipping, exchanges, and refund timing, please review our Return & Refund Policy.

7. Prohibited Uses

You agree not to use our website or services for unlawful, fraudulent, abusive, or unauthorised purposes.

You must not:

  • Violate any applicable Indian law or regulation.

  • Attempt to gain unauthorised access to our website, accounts, systems, or databases.

  • Interfere with the security or operation of our website.

  • Use automated systems to scrape, copy, or collect website content without permission.

  • Introduce malicious code, viruses, or harmful software.

  • Use our website to conduct fraudulent transactions.

  • Impersonate another person or business.

  • Provide false or misleading information.

  • Attempt to exploit discounts, promotions, coupons, or payment systems improperly.

  • Copy or misuse our trademarks, logos, product content, photographs, or other intellectual property without permission.

We may restrict or terminate access to our website where we reasonably believe that prohibited activity has occurred.

8. Intellectual Property

Unless otherwise stated, the content available on [VELZO HAVEN], including our logo, brand name, graphics, photographs, text, designs, product content, and website layout, is owned by or licensed to us and is protected by applicable intellectual-property laws.

You may use the website for personal and legitimate shopping purposes.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

9. Third-Party Services and Links

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, or other technology providers.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent policies or practices of third parties to the extent permitted by applicable law.

Our website may also contain links to third-party websites. These links are provided for convenience and do not necessarily mean that we endorse or control those websites.

10. Limitation of Liability

To the maximum extent permitted by applicable law, [VELZO HAVEN] will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

We are also not responsible for losses caused by circumstances reasonably beyond our control, including certain shipping delays, natural disasters, internet or telecommunications failures, government actions, strikes, or other force-majeure events.

Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable Indian law.

Where liability may legally be limited, our liability will be limited to the extent permitted by applicable law and, where appropriate, to the amount paid by you for the relevant product or order.

11. Disclaimer

Our website and services are provided on an “as available” basis.

We make reasonable efforts to keep our website accurate, functional, and available, but we do not guarantee that the website will always be uninterrupted, completely error-free, or free from technical issues.

Nothing in these Terms affects rights or protections that cannot legally be excluded under applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the rights available to customers regarding their personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after updated Terms are posted may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

14. Governing Law and Jurisdiction

These Terms of Service are governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdictional rights available to consumers, disputes arising out of or relating to these Terms or your use of our website will be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA].

Nothing in this section is intended to prevent a consumer from exercising any mandatory rights or remedies available under applicable Indian law.

15. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact us:

[STORE NAME]
Email: [amdsohrab293@gmail.com]
Phone: [7808153201]
Business Address: [amdsohrab293@gmail.com]
Website: [http://velzo.shop]

We will make reasonable efforts to respond to customer enquiries and complaints within [10] business days.

Before publishing

Replace these placeholders:

  • [VELZO HEAVEN] → your actual business/store name

  • [amdsohrab293@gmail.com] → customer-support email

  • [amdsohrab293@gmail.com] → complete business address

  • [bihar] → jurisdiction you intend to specify

  • [10days] → your actual processing/support timeframe

  • [http://velzo.shop] → your Shopify store URL

  • [22/06/2026] → date the policy becomes effective

Important: Make sure the Terms match your actual Return & Refund Policy, Shipping Policy, Privacy Policy, payment methods, and products. For an Indian e-commerce business, the final version should also be checked against applicable consumer-protection and e-commerce requirements rather than relying solely on a generic template.

A useful next step would be to create a Shipping Policy for [STORE NAME] that matches these Terms and your return policy exactly.