Shipping policy

Shipping Policy

Effective Date: 22/06/2026
Last Updated: 22/06/2026

At VELZO HEAVEN, we want your shopping experience to be simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through http://velzo.shop.

1. Shipping Methods

We currently offer shipping within India through third-party courier and logistics partners.

Depending on your location and the products in your order, available shipping methods may include:

  • Standard Shipping

  • Express Shipping, where available

  • Cash on Delivery (COD), where available

The shipping option available for your order will be displayed during checkout.

2. Order Processing Time

Orders are generally processed within [2] business days after successful payment or order confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

If there is an unexpected delay in processing your order, we will make reasonable efforts to communicate the delay to you.

3. Delivery Timeframes

After your order has been processed and handed over to the shipping carrier, estimated delivery is generally:

[X-X BUSINESS DAYS]

Delivery time may vary depending on:

  • Your delivery location

  • Courier availability

  • Product availability

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Remote or difficult-to-reach locations

  • Other circumstances outside our reasonable control

The delivery estimate shown at checkout or provided after your order may be more specific to your location.

Please note: Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

4. Shipping Costs

Shipping charges are:

[75 rupees]

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

For example, if you offer free shipping above a particular order value, you can replace the above with:

Free standard shipping is available on orders above [249 rupees]. Orders below this amount may be subject to a shipping charge of [₹75].

Shipping charges may vary depending on the delivery location, order value, package size, weight, or shipping method.

5. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number and/or tracking link through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to monitor the progress of your shipment.

Tracking information may take some time to become active after the courier receives the package.

If you have not received tracking information within [7 BUSINESS DAYS] after your order is expected to be dispatched, please contact us.

Email: amdsohrab293@gmail.com
Phone: 7808153201

6. Delivery Issues and Delays

We work with shipping and logistics partners to deliver your orders as quickly as reasonably possible. However, delays can occasionally occur due to circumstances outside our control.

These may include:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Courier delays

  • Public holidays

  • Strikes

  • Incorrect or incomplete delivery addresses

  • Failed delivery attempts

  • High-volume periods

  • Government restrictions or other unforeseen circumstances

If your order is delayed, please check the tracking information first. If the shipment remains delayed or the tracking information has not been updated for an extended period, contact us at amdsohrab293@gmail.com.

We will make reasonable efforts to contact the relevant shipping provider and help resolve the issue.

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If you provide an incorrect or incomplete address and the shipment cannot be delivered, additional shipping charges may apply for re-delivery where applicable.

If you notice an incorrect address shortly after placing an order, contact us immediately at:

Email: amdsohrab293@gmail.com

We will try to update the shipping information before the order is dispatched, but we cannot guarantee that changes will always be possible.

8. Damaged Packages

If your package appears visibly damaged when delivered, please take photographs or video of the package before opening it, where reasonably possible.

If the product inside is damaged, defective, or incorrect, contact us at amdsohrab293@gmail.com as soon as possible and provide:

  • Order number

  • Photos/videos of the package

  • Photos/videos of the product

  • Description of the issue

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Missing or Undelivered Orders

If your tracking information states that your order was delivered but you have not received it, please contact us as soon as possible.

We may ask you to:

  • Confirm your delivery address

  • Check with household members or neighbours

  • Check with the building/security desk, where applicable

  • Provide any additional information required to investigate the delivery

We will work with the relevant courier or delivery partner to investigate the issue.

10. International Shipping

Currently, VELZO HEAVEN ships within India only.

We do not currently offer international shipping.

If international shipping becomes available in the future, this Shipping Policy will be updated with information regarding:

  • Eligible countries

  • International shipping charges

  • Estimated delivery times

  • Customs duties and taxes

  • Import requirements

  • International returns

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

VELZO HEAVEN
Email: amdsohrab293@gmail.com
Business Address: [Please enter your actual physical business address]
Website: http://velzo.shop

We aim to respond to customer shipping enquiries within [7 BUSINESS DAYS].

Important correction before you publish

You gave amdsohrab293@gmail.com as your business address, but an email address should not be used as a physical business address.

For the final Shopify policy, replace:

Business Address: [Please enter your actual physical business address]

with your actual business/registered address.

Also, you gave 10days as your processing/support timeframe. I've treated that as 10 business days, but 10 business days is quite long for customer support. If you actually mean your order processing time is 10 days, put that specifically in the processing section instead.

Recommended next step: before publishing this, decide your actual shipping charge and delivery window (for example, free shipping / ₹49 shipping and 5–8 business days). That will make the policy complete and customer-ready.